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Lab Cocoa Privacy Policy

 

Last updated: [March 2026]

 

Lab Cocoa (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Lab Cocoa mobile app, website, workshops, parties, and related services.

 

By using Lab Cocoa, you agree to the practices described in this policy.

 

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1. Information We Collect

 

We collect information to help you book workshops, manage your account, and provide a smooth experience.

 

1.1 Information You Provide

 

• Name, email address, and phone number

• Booking details such as workshop selections, dates, and attendee information

• Payment information (processed securely by third‑party providers; we do not store card details)

• Party booking enquiries

• Messages or support requests

 

 

1.2 Information Collected Automatically

 

• Device type and operating system

• App usage data (pages viewed, features used)

• Crash logs and performance data

• General location (city/region) if you allow it

 

 

1.3 Cookies and Analytics

 

We may use cookies or analytics tools to understand how users interact with the app. These tools do not personally identify you.

 

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2. How We Use Your Information

 

We use your information to:

 

• Process and manage workshop and party bookings

• Send confirmations, reminders, and updates

• Notify you about new workshops, events, or offers (if you opt in)

• Improve app performance and user experience

• Provide customer support

• Maintain the safety and security of our services

 

 

We do not sell your data.

 

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3. How We Share Your Information

 

We only share your information when necessary to operate our services, including:

 

• Payment processors

• Booking and scheduling systems

• Email and notification providers

• Analytics services

 

 

All third‑party partners follow strict data protection standards.

We do not sell, rent, or trade your personal information.

 

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4. How We Protect Your Information

 

We use technical and organisational measures to keep your data secure, including:

 

• Encrypted connections

• Secure payment processing

• Access controls

• Regular security reviews

 

 

While no system is completely secure, we take appropriate steps to protect your information.

 

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5. Your Rights and Choices

 

You can:

 

• Access or update your personal information

• Request deletion of your data

• Opt out of marketing notifications

• Disable location services

• Request a copy of the data we hold about you

 

 

To make a request, contact us using the details below.

 

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6. Children’s Privacy

 

Lab Cocoa workshops are designed for children, but the app is intended for parents and guardians.

We do not knowingly collect personal information directly from children under 13.

All bookings and accounts must be created by an adult.

 

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7. International Data Transfers

 

If your data is processed outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

 

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8. Changes to This Policy

 

We may update this Privacy Policy from time to time.

When we do, we will update the “Last updated” date and notify you if required.

 

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9. Contact Us

 

If you have questions about this Privacy Policy or need support, you can contact us at:

 

Lab Cocoa

Email: [info@labcocoa.com]

Phone: [07908758062r]

Website: [www.labcocoa.com]

Address: [Lab Cocoa, St Nicholas drive, Wybers wood, Grimsby, NE lincs, DN379SF

 

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