Lab Cocoa Studio, St Nicholas Drive Wybers Wood, NE Lincs DN379SF
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Lab Cocoa Terms and Conditions
Last updated: [March 2026]
These Terms and Conditions govern the use of the Lab Cocoa mobile app, website, workshops, parties, events, and related services. By booking, attending, or using Lab Cocoa services, whether through our website or app, you agree to these terms.
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1. About Lab Cocoa
Lab Cocoa provides chocolate‑making workshops, children’s parties, events, and related products. Our goal is to offer creative, enjoyable, and safe experiences for families and children.
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2. Booking Policy
Bookings can be made through the Lab Cocoa website, the Lab Cocoa app, or in person. By completing a booking, you confirm that all information provided is accurate.
2.1 Workshop Bookings
• All workshops must be booked in advance.
• Full payment is required at the time of booking.
• A confirmation email or app notification will be sent once your booking is complete.
• It is your responsibility to ensure contact details are correct so you receive booking information.
2.2 Party Bookings
• Party bookings may require a deposit or full payment depending on the package.
• Final details must be confirmed by the date specified during booking.
• Party bookings made through the website or app will be followed up by a member of the Lab Cocoa team to finalise arrangements.
2.3 Website and App Booking Accuracy
• Lab Cocoa is not responsible for missed bookings due to incorrect contact information entered by the user.
• Users must check all booking details before confirming.
• If you do not receive a confirmation, it is your responsibility to contact us.
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3. Rescheduling and Cancellation Policy
The full Rescheduling and Cancellation Policy forms part of these Terms.
Key points include:
• Cancellations made more than 48 hours before a workshop may be refunded.
• Rescheduling requires at least 48 hours’ notice and is subject to availability.
• Cancellations within 48 hours cannot be refunded or rescheduled.
• Party bookings may have separate cancellation terms depending on the package.
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4. Attendance and Supervision
4.1 Children
• All children must be accompanied by a responsible adult unless the workshop specifically states otherwise.
• Adults remain responsible for supervising their children at all times.
4.2 Behaviour
• Lab Cocoa reserves the right to remove any participant whose behaviour is unsafe or disruptive.
• No refund will be issued in such cases.
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5. Health, Safety, and Allergies
• Lab Cocoa follows strict hygiene and food‑handling standards.
• Parents or guardians must inform Lab Cocoa of any allergies, dietary needs, or medical conditions before attending.
• While precautions are taken, we cannot guarantee a completely allergen‑free environment.
• Participation is at your own risk.
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6. Liability
• Lab Cocoa is not responsible for loss or damage to personal belongings.
• Lab Cocoa is not liable for injuries resulting from misuse of equipment or failure to follow instructions.
• By attending, you acknowledge that chocolate‑making involves handling food items and equipment.
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7. Shop Purchases
• Purchases of chocolate kits, merchandise, and products are final unless the item is faulty.
• Faulty items may be returned or exchanged in accordance with consumer rights.
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8. Use of the Lab Cocoa App and Website
8.1 Account Information
• You must provide accurate information when creating an account.
• You are responsible for keeping your login details secure.
8.2 Notifications
• By using the app, you may receive notifications about bookings, reminders, and new workshops.
• Notification settings can be adjusted at any time.
8.3 Website and App Availability
• Lab Cocoa aims to keep the website and app available at all times but cannot guarantee uninterrupted access.
• Maintenance, updates, or technical issues may temporarily affect availability.
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9. Photography and Media
• Lab Cocoa may take photos or videos during workshops for promotional use.
• If you do not wish for yourself or your child to appear in media, please inform a staff member before the session begins.
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10. Changes to Services
Lab Cocoa may update workshop content, pricing, schedules, or policies at any time.
Significant changes will be communicated through the website, app, or email.
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11. Privacy
Your privacy is important to us.
Please refer to the Lab Cocoa Privacy Policy for details on how we collect, use, and protect your information.
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12. Contact Information
For questions, support, or booking enquiries, you can contact us at:
Lab Cocoa
Email: info@labccoa.com
Phone: 07908758062
Website: www.labcocoa.com
Address: Lab cocoa, St Nicholas Drive, Wyber Wood,Grimsby NE Lincs DN379SF